Programme for 21st May-Getting to the Heart in Resolving Conflict

9.30am-10am Registration

10am – Introduction from Maria Arpa, chairperson of Mediation UK

10.10am Marshall introduces his approach on the theme of conflict and mediation. Spends most of this session talking about empathy and demonstrating empathy live with some participants.

11.30am – tea break

12 noon – 1pm Marshall talks about apology (roughly half an hour – with audience interaction) and gives more detail on key elements of his approach to mediation (roughly half an hour).

1pm – 2.30pm participants do role-play exercise in small groups and have lunch.

2.30pm – 4.30pm Feedback from role plays. Some people demonstrate what they did and Marshall intervenes. Questions to Marshall

4.30pm - end